Satisfaction Assured — we earn your trust
We know buying mobility products can feel big. This page is a quick, interactive walkthrough of how we take care of you — before, during, and long after your order.
What matters most to you?
Pick 2–3 and we’ll tailor what you see below.
Choose what you care about — we’ll highlight those below.
How fast do you ship, and is packaging secure?
Most items ship within 1–2 business days. Each order is double-checked for padding,
corner protection, and a clean unboxing experience. You’ll receive tracking and delivery tips.
- Proactive updates if anything changes — real humans on email.
- If something arrives damaged, we handle it immediately. We make it right.
- Clear, upfront shipping fees (or free shipping where noted).
Is setup easy for first-time users?
Yes. We include quick-start guides and simple checklists. Many products are pre-assembled or
fold out in minutes. If you’d like, we’ll walk you through by email — step by step.
- Every unit is inspected for function and finish before dispatch.
- Friendly help for adjustments, fit, and accessories — no scripts.
- Keep your guide & order # handy — it speeds up any future warranty help.
What happens if I need help after I buy?
You get options: standard warranty (1-year) plus extended coverage you can renew annually.
Our in-house team uses genuine parts and responds fast — usually within 1 business day.
- Up to 5-year protection available on select items.
- 30-day return window on eligible items (see product page notes).
- Fair pricing, no hidden “processing” fees on service.
Customers say it best
Do you price match?
Share a formal quote or product link and we’ll review — we aim to match or beat when possible.
Can you help with insurance?
Yes — we provide itemized quotes and supporting documents. Coverage varies by plan.
When will I hear back if I email support?
We aim to respond within 1 business day (often much faster during weekday hours).
Privacy: We only use your information to support your order and care — never for resale.
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Want a personalized recommendation?
Tell us your goals — we’ll suggest the best fit and accessories.
Contact our support team